Refund & Returns Policy

Last updated: August 2026

This policy applies to all orders placed on this website. By placing an order you agree to the terms below.

1. All sales are final

Every order placed on this website is final. Once an order is placed we do not accept cancellations, changes, returns or exchanges — including a change of mind, a duplicate order, or dissatisfaction with a break's results.
Please make sure your cart, spot selection and shipping details are correct before you check out.

In a box break, we open one or more sealed boxes of trading cards live on stream and divide the cards among the people who bought into that break.
When you buy a spot, that spot is a fixed share of the break — for example a specific team, a group of teams, or a numbered slot. You receive every card pulled from the opened boxes that belongs to your spot, and nothing else.
A random spot is exactly that: spots (or the cards themselves) are assigned to buyers at random, live on stream, before or as the boxes are opened. You get whatever the draw gives you.
What any spot turns out to be worth is determined entirely by chance. A low-value or "bad" result is a normal outcome of breaking, not a defect, and is not grounds for a refund, exchange or credit.
The live draw and assignment are final, and the results shown on stream stand as recorded.

Boxes and packs sold as sealed product are not returnable, whether opened or unopened.
Slabs, singles and graded cards are sold as-is, in the condition shown in the listing photos. Review the photos and description carefully before ordering.

This is separate from the "all sales are final" rule above and covers our own packing errors only: if the item you receive is materially not what was listed, or something is missing from what we packed, contact us within 48 hours of the delivery scan with clear photos of the item and its packaging.
If we confirm the error, we will replace the item where possible, or refund it.

Once an order has been handed to the carrier, responsibility for its delivery rests with the carrier. We are not responsible or liable for parcels that are lost, delayed or damaged by the carrier.
As a courtesy, if you report a non-arrival within 7 days of the expected delivery date, we will file a claim with the carrier on your behalf. Whatever the carrier compensates us for that shipment is passed on to you in full once the claim is settled — this is the full extent of any compensation for a lost or damaged parcel.

It is your responsibility to provide a correct, active pick-up store or address. Parcels returned to us because of an incorrect address, a closed store, or a parcel left unclaimed will be re-sent only after the re-delivery fee is paid. No refund is given for orders that fail delivery due to customer-provided information.

Where a refund is due under sections 4–5, it is issued to your original payment method; bank-transfer payments are returned to the same bank account the payment was made from.
Approved refunds are processed within 7 business days of approval; your bank's or card issuer's processing time is additional.

Please contact us first to resolve any issue. Opening a chargeback or payment dispute without contacting us may result in your account being suspended from future breaks.

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